Service Department

Need your pool or hot tub serviced? We've got you covered!

Our factory trained service team is available to help you today. We stock thousands of parts to get you taken care of fast.

 

Pool Services Offered:

  • Equipment Installation, Repair or Replacement

  • Liner Replacement for Above & Inground Pools

  • Maintenance (ex. filter sand replacement, cartridge filter clean and/or replace)

  • Cleaning & Water Balancing

 

Spa / Hot Tub Services Offered:

Hot Tub Service is limited to brands sold by Ideal Pool & Spa currently or in the past. Example: Hot Spring Spas, Sundance Spas, BestLife Spas, PDC Spas, Dream Maker Spas, Freeflow Spas, Caldera Spas, Tiger River Spas, Vita Spas. Contact us today to confirm we can service your brand of spa

  • Cover Replacement

  • Equipment Installation, Repair or Replacement

  • Plumbing Repair or Replacement

  • Maintenance (ex. Cartridge Filter Clean and/or Replace)

  • Cleaning & Water Balancing including Drain, Clean & Refill Service (customer must supply water source)

 

Interested in a service appointment? Submit your contact information on this page with a description of what you need done and we will call you the same business day to schedule your appointment and put our 44 years of experience to work for YOU.

855-433-2598

Call us toll-free

info@idealwv.com

E-mail Us

113 Appalachian Dr. Beckley, WV 25801

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FAQ

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout and you will be responsible for any import duties or tariffs levied by your home country.

How long will it take to get my order?

We offer a full range of shipping options. All in-stock orders depart our warehouse within 24 hours!

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. You may also view our return policy at this link: Return Policy